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January 25, 2009 Blog
We bought a raclette oven for our daughter and family for Christmas and paid $6 extra for gift wrapping. The oven was mailed directly to their home in California.
If you have never had a raclette meal, you are missing a treat. It is a little like fondue only more fun - and expensive if you use raclette cheese at $12 / lb! Raclette cheese is hard to find, but you can also use the $15 / lb Gruyere cheese. Our favorite raclette meal consists of melted raclette cheese poured over boiled potatoes and sprinkled with oregano, salt and other spices according to personal taste. We eat this with pickled veggies which also have a fancy French name "Giardiniera" (miniature corn cobs, tiny onion-like things, carrots, pickles etc.).
The package arrived in plenty of time for Christmas.
Our daughter needed a cardboard box to mail stuff to us, and since we told her the thing was gift wrapped, she decided to use the box our gift came in. Surprise -- or rather no surprise because the gift was not wrapped!
A week later, we received an email from Sur la Table saying that the gift had been shipped and asking us to let them know if there were any problems. They only want satisfied customers. I wrote that we had paid extra for gift wrapping but the package was not gift wrapped. I sort of expected that Sur la Table would apologize and give us the $6 back.
Here is what we received (including English mistakes). Enjoy! On 1/11/2009 you posed a question to Sur la Table which was noted as inquiry 351557.The question you posed and our response are listed below. Your Question, Comment or Feedback: Subject: Raclette Oven Our daughter was delighted to receive her gift from us, but we paid for gift wrapping and it wasn't wrapped. She had no surprise Christmas gift! Response: Hello RalphV. Harvey, Thank you for contacting customer service about your order. The Raclette Oven is to big to be gift wrap and that's why you were charged for the gift wrapping. Customer Service Sur La Table www.surlatable.com We hope this will help resolve this inquiry. If it does not, please use the link below to add to or clarify your question.
I didn't bother responding, so they think the matter is resolved.
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| RVHarvey.com |