We received a friendly letter from Verizon today. After disconnecting from Verizon and going with Vonage, Verizon says it is sorry to see us us go. Verizon wants us to reconsider. They have great deals for returning customers. They write, "We value your business, and we are ready to do what it takes to bring you back, and keep you satisfied."

 

Verizon tries hard!

 

We tried futilely for six years to get Verizon broadband. We received dozens of advertisements in the mail, encouraging us to subscribe and saw hundreds of other ads for Verizon DSL in magazines and local newspapers. We really would have preferred Verizon to Comcast (see my April 19, 2008 blog) and actually signed up for it. We were placed on their waiting list several times, but couldn't get DSL.

 

WE TRY HARDER

 

We live where three major highways connect. Twenty thousand cars pass through here every day and a thousand jets fly over our house on their way to or from Philadelphia Airport. At night, the lights of Philadelphia metropolitan area are reflected in the sky. But Verizon DSL still isn't available in our area.

 

The Director of Marketing for Verizon, Stephen Williams, added a P.S. He wrote, "Don't wait. Call 1.877.625.4407 (Mon-Fri 8 am-6 pm ET) to speak with a Verizon representative."

 

I think I will call on Monday. I am going to time how long it takes to get a real person on the line. I already know what he or she will tell me. "We are sorry that Verizon DSL is not yet available in your area. Would you like to be notified when it becomes available?"

 

When you have time, read my article titled Our Telephone.